To request for disclosure, correction, addition, deletion, suspension of use, or erasure of retained personal data, please fill in our prescribed form and send it with the following identification document(s) by postal mail. If the request is made by a representative, please enclose an authorization letter (signed and stamped) as well.

Please note that, if any of the documents is flawed, we cannot accept your request.

Identification Document

One document satisfies requirements:

• Driver’s license (copies of both sides)

Two documents are required (One from A, and the other from B):

• A
  • Passport (a copy of the face photo page)
  • Health insurance certificate (a copy of the side with your address)
  • Basic Resident Register Card (copies of both sides)
• B
  • Public receipt (an original issued within 3 months)
  • A copy of certificate of residence (an original issued within 3 months)

Mailing address

Toranomon Hills Station Tower 36F, 2-6-1 Toranomon, Minato-ku, Tokyo, 105-5536
fluct, Inc. Personal Information Inquiry Desk

Request Form

Please download the request form from here.

The information provided through this request is used for the purpose of request for disclosure or other requests only. The information is stored for one year after the completion of disclosure or other processes, and destroyed after that period.